Ordering Process

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CAKE ORDERING PROCESS 

To place an order for your designer cake please call our store to book an appointment. It is advisable that an appointment is made for a consultation, especially for wedding cake enquiries to ensure our specialist cake decorating consultants are available.

For wedding cakes we prefer 3 - 4 months notice. This is a good lead time. Some organised brides book a year and more in advance especially if your wedding is during peak season. Short notice orders are always accommodated.

For birthday, corporate, novelty and all other occasion cakes we prefer 2 - 4 weeks (especially during October - January). Again we do accommodate late requests but to avoid disappointment or to compromise on decorations on your cake (especially during holiday season) and for your peace of mind we advise to book in early.

DEPOSITS & PAYMENTS

All orders taken require a 30% deposit to confirm and secure the booking. No orders will proceed until the deposit has been received.

The remaining balance of the order will need to be finalised at least 1 month prior to either the collection or delivery of your order.

CANCELLATION POLICY

Deposits are non refunable and there will be no credit notes or refunds issued for deposits made. Any additional costs incurred relating to your order will be at the discretion of management.

CAKE ORDERING PROCESS

To place an order for your designer cake please call our store to book an appointment on           03 9569 6338. It is advisable that an appointment is made for a consultation, especially for wedding cake enquiries to ensure our specialist cake decorating consultants are available.

APPOINTMENT TIMES:

  • Monday – Friday  9am - 5pm
  • Saturday 9am - 5pm
  • We do accommodate appointments outside of these hours by request.